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the given key was not present in the dictionary

07-13-2015, 02:22 PM
An advisor has contacted you by email in order to check and fix your problem.
Please, answer on the mail directly if necessary.
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Best regards,

07-10-2015, 05:59 AM

A strange message started appearing while syncing:
"Impossible de synchroniser /user/aaa/hubic/ : the given key was not present in the dictionary... une nouvelle tentative sera ..."
I don't know what it means, but sync doesn't work properly anymore.

This started to happen immediately after I received a bill that requested a new payment for my 10TB account 1 year subscription.
A subscription that I ALREADY paid on June the 27th and my bank account confirms that.

So, what's wrong?
Now I'm really, REALLY WORRIED about my data and my sync operations.

Please reply ASAP.

Best regards,