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A proper customer support system

05-05-2015, 10:44 AM
You really should invest in a better customer support system. This is perhaps an OK way to treat masochistic French customers, but it is really not good on a global scale. No tracking id, no way to view how your case is progressing, if it has been assigned, etc. There could perhaps also be an option to pay for better support.

And also a public bug tracker and feature request tracker.

Right now, it is impossible to see what has been solved, and what is new/unsolved.