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Account has not updated to 10TB...


HefeleA
01-27-2016, 04:36 PM
Quote Originally Posted by xavierh
Hello,
Could you check your quota again? Thank you.
Yes Problem solved thx

DEZVEZESDEZ
01-27-2016, 04:06 PM
Hi Xavierh

On the Hubic website on my account appears 10TB but in my laptop ( mac ) the cloud icon appears 0/25gb

xavierh
01-27-2016, 03:23 PM
Hello,

@DEZVEZESDEZ @HefeleA :

We apologise for this delay.
We have fixed the problem.
Could you check your quota again? Thank you.

Have a good day.

HefeleA
01-27-2016, 03:17 PM
I have the same Problem:

Facture acquittée : HUBICEU280891
Date : 25 Janvier 2016
Commande : BC47572286

DEZVEZESDEZ
01-27-2016, 02:36 PM
Hi, i have the same problem, i bought the upgrade to 10Tb and still shows 25gb!

Already pass 3 weeks!!!!!

xavierh
01-27-2016, 10:37 AM
Quote Originally Posted by andytimmins
Hi,

My account is still showing as 25GB even though I've purchased a 10TB subscription.

My order details are:

Bon de commande :
Numéro : 47568953
Date : 25 Janvier 2016 18:02:47

Can someone look into this please?

Thanks,

Andy.
Hello,

Could you check again please?
According to my informations, your quota is on 10Tb.

Thank you.

andytimmins
01-26-2016, 02:43 PM
Hi,

My account is still showing as 25GB even though I've purchased a 10TB subscription.

My order details are:

Bon de commande :
Numéro : 47568953
Date : 25 Janvier 2016 18:02:47

Can someone look into this please?

Thanks,

Andy.