We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.


02-19-2015, 02:19 PM

As indicated in our CGV:

The Service is subscribed to indefinitely, and the customer can suspend or cancel his Service at any time by logging in to his account on the https://www.hubic.com

For free offers, the Service is subscribed to indefinitely, provided that the Customer regularly logs into the Service. If the customer does not log into the Service for a prolonged period, he will be notified by email that the Service will expire within thirty (30) days, and he will be invited to visit the https://www.hubic.com website to reactivate it. If the Service is not validated by the Customer within fifteen (15) days, it will be provisionally suspended, and permanently terminated after a subsequent 15 day period.

The Service is automatically renewed for a new one-month period provided that the customer has saved a valid payment method.
Failing this, OVH will notify the Customer by email (the Customer is responsible for keeping the email address up-to-date), of the imminent expiration of his Service.
OVH undertakes to provide a minimum of three email reminders prior to the expiration of the Service.

There is no SLA but on-site human presence is guaranteed by the OVH technical teams 24/7, 365 days a year, to ensure that the datacentres and the network infrastructure are always maintained. In the event of an incident, action is always taken immediately. From network devices to firewalls and load balancers, every component is redundant to minimise the risk of service disruption in the event of hardware failure. The datacentre electricity supply is guaranteed by 2 seperate power lines, with are secured by UPS devices and generators in case of power failure.

The bandwidth is limited to 10 Mbit/s upstream and downstream. The connection speed also depends on the quality of the Customer's internet connection.

02-11-2015, 06:40 PM

I'm interested in using hubic as a backup target. Do you provide any information about durability of stored files? Is there any SLA?

Your FAQs state to better not store more than 50000 files in a single folder, as hubic might get slow. Does this apply to single requests when using the API as well (will file I/O using the API be slow, when I store more than 50000 files)?

There seems to be some confusion about speed throttling in this forum. Is there any official statement when / if / how the in- and outbound connections are throttled?

Thanks in advance!