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Ordered 10TB space not available


Alexis.d
06-13-2016, 02:45 PM
Quote Originally Posted by maio
Same for me too. I ordered 10TB 2 days ago, paid immediately, but my account is not upgraded. Can you look into it?

Details:
Bon de commande: 52700296
Paypal transaction: 67456051H6739830V

Thanks
Hello,

Your request is being processed by an advisor who has contacted you by email.
Thanks to read it et answer to this one directly.

Have a good day.
Alexis

maio
05-27-2016, 03:30 PM
Same for me too. I ordered 10TB 2 days ago, paid immediately, but my account is not upgraded. Can you look into it?

Details:
Bon de commande: 52700296
Paypal transaction: 67456051H6739830V

Thanks

Alexis.d
05-19-2016, 04:21 PM
Quote Originally Posted by rootsprigng
I too have ordered the 10tb package and have yet to receive a notice that it is or going to be applied to account. From past threads it looks like it takes time? Why is it not instant?

Hello,

Your request is being processed by an advisor who has contacted you by email.
Thanks to read it et answer to this one directly.

Have a good day.
Alexis

rootsprigng
05-11-2016, 11:06 PM
I too have ordered the 10tb package and have yet to receive a notice that it is or going to be applied to account. From past threads it looks like it takes time? Why is it not instant?

mgittelman
03-15-2016, 08:06 PM
Quote Originally Posted by rwe
Same here. I tried to update for the 10TB package but without success. Payment was taken but no additional space yet.
Same problem for me. I signed up for the 100GB yesterday, was charged but my account has not changed. never received email confirmation of change either. It just shows up on my credit card.

rwe
02-12-2016, 05:37 PM
Same here. I tried to update for the 10TB package but without success. Payment was taken but no additional space yet.

Bon de commande :
Numéro :
48543120
Date :
12 Février 2016 10:35:06

jayron
02-09-2016, 08:42 AM
@hubiC Team @xavierh What info do you need from me to have it activated asap?

jayron
02-08-2016, 03:23 PM
Quote Originally Posted by xavierh
Hello,

It's done.
Your account is now on 10,5Tb quota.

Kind regards,

I have the same issue! Ordered and paid about a week ago, but still on 30GB instead of 10,5TB

xavierh
12-24-2015, 08:08 AM
Hello,

It's done.
Your account is now on 10,5Tb quota.

Kind regards,

xavierh
12-23-2015, 04:08 PM
Quote Originally Posted by Mouss_E
Hello,

i ordered and payed 10 TB cloud on 14.12.15. payed at the same time by paypal.
until now i have only 30 GB space.
Bon de commande n° : 46178485
Transaction externe n° : paypal#EC-47D05260B4140290E
Date transaction : 2015-12-14 19:45:26
Transaction Ovh n° : paypal#2859153

when i receive the 10 TB?

thanks
Hello,

I check the problem with the billing service and I will inform you as soon as possible.
Sorry for the inconvenience.

Have a good day.
Kind regards,

Mouss_E
12-16-2015, 07:26 PM
Hello,

i ordered and payed 10 TB cloud on 14.12.15. payed at the same time by paypal.
until now i have only 30 GB space.
Bon de commande n° : 46178485
Transaction externe n° : paypal#EC-47D05260B4140290E
Date transaction : 2015-12-14 19:45:26
Transaction Ovh n° : paypal#2859153

when i receive the 10 TB?

thanks