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Impossible login, 500 Internal Server Error


xavierh
06-30-2015, 03:45 PM
Hello,

Could you please explain us your problem by contacting our team : https://forums.hubic.com/showthread....eam-on-Private
Don't forget to give us your hubiC email and your problem summary.

Thanks.

Best regards,

La Celula
06-30-2015, 03:07 PM
I have the same problem...

"error desconocido durante la identificación"
"server respose 500"

Can anyone help me fix it?
I have two email accounts, one is xxxx@xxxx.com and the other xxxx@gmail.com and both I have the same error.

thank you very much

dunkidorme
06-23-2015, 04:24 PM
Will someone help me?

jamesits
06-22-2015, 02:50 AM
Unknown error occurred during the identification process.

Server response : 500 - 500 Internal Server Error

Anyone to help me?

dunkidorme
06-21-2015, 11:00 PM
Hi,

I have the same problem... "Server response : 500 Internal Server Error" ...problems with the identification process...

Can someone help me??

Thanks

swaemax
04-01-2015, 08:45 AM
Hello hubiC Team,

same issue. Can you delete my E-Mail (Account) so I can register again? Thx

Cainethanatos
12-08-2014, 10:37 AM
Same issue here, :/

treds1
12-08-2014, 09:12 AM
Is there any response from support on whats going on??

stsy
12-06-2014, 12:57 PM
Hello
I have the same problem 'error 500'. I change the password, but nothing does better
Thanks

treds1
12-05-2014, 04:51 PM
Hi

I'm having the same problem, is the service down?

Thanks

xavierh
12-05-2014, 04:36 PM
Hello,
Thank you for details.
A technician will contact you to identify and fix the problem as soon as possible.
Have a good day.

englishdepartment
12-05-2014, 04:22 PM
Hi!

I have got the same problem... I've tried the"passord restoration" option, but it still doesn't work, I can't log in. Every timeI try to log in a pop-up message "Server response : 500 Internal Server Error" appears.

Any help?

Thanks in advance!

oparisy
12-03-2014, 10:13 PM
Quote Originally Posted by xavierh
Bonjour,

Pourriez-vous me préciser l'adresse mail du compte hubiC concerné par message privé s'il vous plait ? Merci.
S'agit-il de la même adresse que votre adresse d'inscription au forum ? Car d'après mes infos, vous disposez d'un compte hubiC actif sur ce mail.
Merci de m'apporter ces précisions en message privé.

Bonne journée.
Merci pour votre aide, j'ai pu m'abonner suite à votre intervention. Cordialement.

xavierh
12-03-2014, 10:16 AM
@xerex @patch : according to my infos, your accounts are now available, right?

@Tioborto : notre support technique va vous recontacter par mail pour identifier et corriger votre problème au plus vite. Désolé pour la gêne occasionnée.

Tioborto
12-03-2014, 09:06 AM
Bonjour,

J'ai créé mon compte il y a déjà quelques jours et à aucun moment je n'ai pu m'y connecter.

J'ai l'erreur suivante : "Erreur inconnue lors du process d'identification. Server response : 500 Internal Server Error"

Merci de votre réponse

Alexandre

patch
12-02-2014, 09:54 AM
Same problem for me: account created, no activation mail and error "Server response : 500 Internal Server Error " at login.
I'll send a PM to BertrandC with my email (he is online at this moment).
Thanks

xerex
12-01-2014, 03:38 PM
Same error here, I have create a new account but error 500 and no activation email. I'll send you a private message with the account email

xavierh
12-01-2014, 11:38 AM
Bonjour Pierrick,

Le nécessaire a été fait et vous disposez désormais d'un compte fonctionnel.
Veuillez nous excsuer pour la gêne occasionnée.
Je reste à votre disposition si nécessaire.

Bonne journée.

pouick07
11-28-2014, 08:18 AM
Bonjour, je n'arrive pas non plus à me connecter sur mon compte.
J'ai créé mon compte il y a déjà quelques jours et à aucun moment je n'ai pu m'y connecter.
J'ai l'erreur suivante : "Erreur inconnue lors du process d'identification. Server response : 500 Internal Server Error"
Merci de votre réponse

Pierrick

xavierh
11-27-2014, 04:13 PM
Bonjour,

Pourriez-vous me préciser l'adresse mail du compte hubiC concerné par message privé s'il vous plait ? Merci.
S'agit-il de la même adresse que votre adresse d'inscription au forum ? Car d'après mes infos, vous disposez d'un compte hubiC actif sur ce mail.
Merci de m'apporter ces précisions en message privé.

Bonne journée.

oparisy
11-26-2014, 08:51 PM
Bonjour, même problème : " 500 Internal Server Error" après une tentative de login sur un nouveau compte HubiC (en vue d'un abonnement 100Go).

Je suis passé par une réinitialisation de mot de passe (j'ai bien reçu le mail d'annulation), mais sans succès.

Pouvez-vous m'aider ? Cordialement.

xavierh
11-26-2014, 03:59 PM
Hello,

@tximocatala : A technician will contact you by email to fix this problem. Have a good day.
@JEDI_BC : Pourriez-vous me préciser votre adresse mail de compte hubiC en message privé stp ? Merci.

tximocatala
11-26-2014, 09:11 AM
Hello,

Same problem for me:

Unknown error occurred during the identification process.
Server response : 500 Internal Server Error

I have an activation code

JEDI_BC
11-25-2014, 06:04 PM
Bonsoir,

Même problème, même après plusieurs password reset :

Erreur inconnue lors du process d'identification.

Server response : 500 Internal Server Error

BertrandC
11-25-2014, 04:17 PM
Pourrais tu me fournir en privé l'adresse mail de ton compte que je puisse regarder.

franckcharpentier
11-25-2014, 02:43 PM
Bonjour j'ai le même problème :
Erreur inconnue lors du process d'identification.

Pour info, j'ai essayé de créer un compte alors que j'en avais déjà un...

BertrandC
11-25-2014, 12:12 PM
I have reply to your private message.

sergibyte
11-25-2014, 11:28 AM
Same problem for me. Can't login and I get 500 error.

BertrandC
11-24-2014, 12:01 PM
Hello,

We have fix problem, you ca create again your acount.

aprisesamo
11-24-2014, 11:01 AM
Hi, sorry for my bad english, i have same problem with login,

web message: "Errore sconosciuto durante il processo di identificazione. Server response : 500 Internal Server Error",
Aindroid message: "User not found",
Desktop Software message: "Connection failed: The service temporary unavailable. please retiy in some minutes."

yesterday I have send my email address in private message.

Thank

BertrandC
11-24-2014, 09:57 AM
Hello,

Your account is now fixed

roby.m
11-24-2014, 09:01 AM
Hi, have the same problem with hubic (free version).
When I try to login it return this message:
Attachment 301
"Errore sconosciuto durante il processo di identificazione.
Server response : 500 Internal Server Error
I tried to require a new password but the result is the same.
Thanks for your help
roby.m

xavierh
09-30-2014, 01:29 PM
Hi!

Yes, please specify me your hubiC e-mail on a private message to check the problem.

Have a nice day.

geehome
09-28-2014, 03:48 AM
same problem for me, I deleted my account because I could not delete some folders (to many .git files I suppose). Then I recreated it with the same email and I a have a 500 could you fix it ? (I can give my email address in private);

BertrandC
09-08-2014, 09:06 AM
With your account email (in private), I can help you

Perben
09-04-2014, 05:41 PM
I have the same problem. Not able to connect or à message 'user not found' or 500user internal, but I can change the password.
Please help

HoldenRoad
09-04-2014, 03:13 PM
I had access for one day after I recreated my account to solve the :Server Response : 500 Internal Server Error.

Now I receive this error:
Unknown error occurred during the identification process.

Server response : 302 Unknown


I've double checked all of my login information and I continue to get this error.
Please assist.

BertrandC
09-03-2014, 08:27 AM
hi,

Can you specify me your hubiC email on a private message please ?

Regards

HoldenRoad
09-02-2014, 07:58 PM
Same problem for me:

Unknown error occurred during the identification process.
Server response : 500 Internal Server Error

unable to login from Android or Web App.

xavierh
08-28-2014, 10:54 AM
You're welcome.
Have a good day.
available if necessary

jorgeloscos
08-26-2014, 12:18 PM
I tried to create the account again, and this time I received the email and it is working fine so far.
Thank you.
Best regards.

xavierh
08-21-2014, 12:20 PM
Hi,

@laurentbriet : can you specify me your hubiC email on a private message please ?
@jorgeloscos : I received you MP and the investigation is in progress.

xavierh
hubiC team.

jorgeloscos
08-20-2014, 10:26 AM
The same for me. I have already contact the staff and sent them my email, but still no news.
Best regards

laurentbriet
08-19-2014, 03:10 PM
Same problem here. Can't login. 500 internal server error...

BertrandC
07-08-2014, 09:47 AM
Hello,

@Yorly : you can now create again your account.

@Freddyy :; Please give me in private, your account email.

Regards.

Freddyy
07-07-2014, 04:17 PM
I have the same problem, please help me !

yorly
07-04-2014, 10:16 AM
Hello,

I have the same problem, when i register i did not receive the confirmation mail (nor even as a spam). i have tried to change my password - OK - but i still can't login. my login: xxx@xxxx.

Thanks for your help.

damianoo
06-26-2014, 11:38 AM
news? this is a paid service and not offer a support? if I use your service for my work and your service no work and you no reply....

franzien
06-25-2014, 09:46 PM
Hi, I've the same problem , too. I subscribed to 25 G for free about 10 days ago: for 3 days all was OK:
ironically the day when I decided to sign the contract at 100 G I was not able to connect. The problem is persisting from one week, but first I thought it was my problem (I was in an area with low connectivity), but it is still maintaining now (good connectivity). I get so irregular 2 types of error messages:
500 internal error or Could not resolve remote name: 'ws.ovh.com'. Can you help me? Thanks and have a good job.

damianoo
06-25-2014, 08:59 PM
hi, i have this problem.. how solve it?

xavierh
06-23-2014, 03:39 PM
Hi,

Thanks to send me your valid email on private message please in order to check the problem.

Good day.

univoco
06-12-2014, 01:52 PM
i have e big problem with hubic (free version).
When I try to login in from any device it's failed and return this message:
"Errore sconosciuto durante il processo di identificazione.
Server response : 500 Internal Server Error


my email is gperxx@dixxmixxeaxxxndali.xx
please help me.