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Billed two times for same 10TB-Hubic does NOT respond to email


Dolphie
01-23-2017, 07:32 PM
Hello,
We have been billed two times for the same account. This has been ongoing since 12/22/2016.
We have written to Hubic, sent Hubic copies of the receipts - no response from Hubic.

It took 3 weeks to get the 10TB. Then Hubic double billed our credit card.
Our Hubic account shows only 1 invoice, yet they sent us two receipts and the credit card company shows two charges.

We do not want to cancel the account so we are unsure how to proceed. We do not want a mixup and lose the Hubic Cloud backup.

We will email again - please, look at the email and fix this.
Thank you in advance.