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How to unlock my account to change credit card details and pay a 1 bill?


xavierh
08-19-2015, 01:41 PM
Quote Originally Posted by jphilibert
I am back from holidays and realize that my July 1€ bill couldn't be paid because of the expiration of the registered credit card.
My account has been locked.
As a consequence I cannot enter my profile to change my payment details.
Could I be contacted by a Hubic administrator to solve the issue?


PS. I have been a satisfied user with Hubic services for the last years and expect a fast answer to sort this out.
Hello,

An advisor has contacted you by email to explain you the process.
Please answer to this email directly.

Have a good day.
Best regards,

jphilibert
08-12-2015, 10:57 AM
I am back from holidays and realize that my July 1 bill couldn't be paid because of the expiration of the registered credit card.
My account has been locked.
As a consequence I cannot enter my profile to change my payment details.
Could I be contacted by a Hubic administrator to solve the issue?


PS. I have been a satisfied user with Hubic services for the last years and expect a fast answer to sort this out.