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I purchased a 10 TB account but I am unable to upload a 3 TB folder

08-02-2015, 09:44 AM
I purchased a 10TB account from you.
When I view my account information it says 10TB.
I have used less than 6GB in total.
I have some large files in various folders totalling about 3TB.
When I try to upload these using the Hubic app I get the error: "There is not enough space on POST-DOC. You need an additional 2.45TB to copy these files."

Can you explain this?
I'm now a bit concerned that this isn't a genuine 10TB account, lots of people online are suggesting you can't possibly offer 10TB for the price you charge...?
Can you reassure me and suggest how I can upload my files.